CONTACT US SHIPPING ABOUT US HOME
Sales & Service: 1(510)438-0288
ABOUT US

We are authorized distributor for Areca since 2005. We honor all current manufacturer warranties. As an authorized distributor, we have extensive knowledge and insight about Areca RAID products. Our product experts strive to give you personalized guidance and trustworthy service. As you shop in our online store, feel free to call our experts at 1(510) 438-0288 or e-mail us with any questions you have about Areca products.


CONTACT INFORMATION:

44137 Fremont Blvd.
Fremont, CA 94538
Sales: (510) 438-0288 Ext. 101
Phone: (510) 438-0288 (9AM to 6PM PST)
email: sales@kaleidonet.com
calvin@arecadirect.com

SHIPPING:

The estimated delivery time will be approximately 2 to 3 business days from the time of order.

WARRANTY

ArecaDirect warrants its hardware products to be free from defects in material and workmanship, under normal use and service, and purchased from ArecaDirect or its authorized resellers during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ArecaDirect will, at its sole option, (a) repair the product using new, remanufactured, or refurbished parts, (b) replace the product with a product that is functionally equivalent to the original product, or (c) refund the purchase price of the product if it is not repairable or replaceable.

A replacement product/part assumes the remaining warranty of the original product. When a product or part is exchanged, any replacement item becomes customers' property and the replaced item becomes ArecaDirect property. When a refund is given, your product becomes ArecaDirect's property.

ArecaDirect doesn't warrant any products on which the serial number has been altered, defaced or removed, any products which are not sold by authorized resellers, or modified or removed or products that are damaged by service performed by anyone who is not explicitly authorized by ArecaDirect. The warranty does not cover the product for damages due to improper installation, improper testing, improper operation, abuse, misuse, accident, neglect, alteration, corrosion, and any acts of God.

ArecaDirect and its authorized resellers will provide its most comprehensive technical support, but are not liable for any damage to or loss of any programs, data, or other information stored on any media, or any other non-ArecaDirect products. Customers are advised to check the disclaimer for details.

RMA & Return Policy

1. RMA

A RETURN AUTHORIZATION NUMBER (RMA#) must be obtained from our RMA department and is required for ALL returns. RMA units must be returned within 15 days of the issuance of the Return Authorization # at which time the Return Authorization # expires. Return shipping charges are the sole responsibility of the customer.

2. Return Policies and Procedures 1. Customer must contact ArecaDirect directly to arrange for a return, refund, or exchange of an item they purchased

2 Customer must contact ArecaDirect directly to report the defect or damage within 7 days of receipt of the shipment

3. Prior to shipping a return, customer must obtain a Return Material Authorization (RMA) number from ArecaDirect

4. Customer must clearly print the RMA number on the return address label,

5. Customer must return the item to the address from which it was originally shipped

6. Customer is solely responsible for shipping any returned product to ArecaDirect

7. Customers should ship the returns with a traceable shipping service

8. In the case of a product exchange, replacement will be shipped within 3 5 business days after a return is processed

All returned merchandise must be in the original packaging with the copy of invoice, serial number intact, and all components, manuals included. Product that is returned incomplete, or damaged, -- if accepted -- will require a deduction. This deduction is final.

2.1 30 days money back guarantee

1. New, unopened items may be returned by the customer for a 100% refund or exchange

*. The return shipment must be postmarked within 30 days of ArecaDirect original shipment

2. There is 15% restocking fee in the following cases:

- Item returned for exchange or refund does not exhibit the customer's complaint

- Item returned for exchange or refund is not returned in original condition

- No returned for exchange or refund will be issued 30 days after ArecaDirect original shipment

2.2 Refund Policies and Procedures

1. Refunds on approved returns will only be issued to the credit card that made the original purchase

2. Refunds will be issued within 3 5 business days after a return is processed

2.3 RMA form Please click the following link for RMA form:

www.kaleidonet.com/support/rma-form.html

ArecaDirect reserves the right to return any merchandise without a valid RMA# to the customer.
Copyright 2013 ArecaDirect . All Rights Reserved. Yahoo store designed by rescuemediagroup