ALL ORDERS UNDER 20 LBS SHIP FREE United States (Lower 48).
We normally have a 24/48 hour handling time with our products but certain product options may extend this.
Return Policy:
You may return most NEW items within 30 days of delivery for a full refund.
Items over $500 in value will be subject to a 3% restocking fee.
Products returned outside of 30 days or original condition are subject to a 15% inspection/restocking fee.
WE DO NOT REFUND SHIPPING FEES
For items with issues;
Please email us at info@arecadirect.com to start the Returns/RMA process.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If the return maybe include thorough inspection/repair, we will have the item shipped to the official Areca Tech Support location.